Cancel renewal any time. Refunds require review.

Cancellation stops the next renewal

A subscriber can cancel through Stripe's hosted Customer Portal. A scheduled cancellation retains Pro access through the end of the current paid period and prevents the next automatic renewal. Deleting the SecondLook account ends the associated subscription during deletion and may end access immediately.

Canceling, deleting an account, or leaving analyses unused does not automatically issue a full or prorated refund. Additional analyses are not charged as overages.

Requests considered case by case

A refund review may be requested for an accidental purchase reported promptly or a major technical failure attributable to SecondLook that materially prevented use of the paid service. Timing, account usage, available troubleshooting information, provider records, and the circumstances of the request may be considered.

A review does not guarantee approval, a particular amount, or a completion date. Nothing in this policy removes a refund, cancellation, or other consumer right required by applicable law.

What to include in a request

Use the public support channel shown below and, when possible, write from the email used for the SecondLook account. Include only the approximate charge date, amount and currency, and a short description of the accidental purchase or technical problem. A minimal follow-up question may be needed to locate the Stripe transaction or understand the service issue.

Do not email the suspicious payment request you analyzed, an uploaded file, a screenshot of private content, a complete invoice, a sign-in link, or any card number, bank details, password, authentication token, or identity document.

Review outcome and payment timing

Requests are reviewed as beta-team availability permits; there is no 24/7 coverage or guaranteed response, resolution, or refund timeline. If a refund is approved, it is submitted through Stripe to the original payment method. Stripe, the card network, and the financial institution control when the credit appears, so SecondLook cannot promise an arrival date.

Records and policy changes

Cancellation, account deletion, or a refund does not erase financial records that Stripe or other providers retain for legal, fraud-prevention, or operational reasons. The privacy page explains provider and deletion limits.

This draft may change as the beta develops. Material changes will be posted before they apply when practical. Review the current policy before subscribing, and read the beta terms.

Request help without sending private evidence

For account, billing, cancellation, or refund help, email support@secondlookassist.com. The beta team reviews messages as availability permits. This is not 24/7 support, and no response, resolution, or refund timeline is guaranteed.

Send only a short description of the issue and non-sensitive dates or page names that help explain it. Do not email a suspicious message, screenshot, uploaded document, analysis result, sign-in link, password, authentication token, full invoice, card or bank information, or identity document.