Clear boundaries for using SecondLook.

Eligibility and account responsibility

You must be legally able to agree to these terms. A paid plan requires an account holder who is at least 18 years old or the age of majority where they live. If you submit content belonging to someone else, you must have permission to do so. You are responsible for access through your email account and must not share or forward a SecondLook sign-in link.

Decision-support limits

SecondLook provides automated decision support for suspicious payment requests. It is not fraud detection, identity verification, emergency response, human review, legal advice, financial advice, or a guarantee of safety or accuracy. Results may be incomplete, delayed, unavailable, incorrect, falsely reassuring, or overly cautious.

Do not rely on a result as the only basis for sending money or disclosing information. Pause and verify through contact information you found independently from a source you already trust. SecondLook does not open submitted links, contact a sender, place calls, reply, or make a payment for you.

Acceptable use

You may use SecondLook only for lawful, authorized purposes. You must not:

• submit content you do not have the right to process;
• use the service to facilitate fraud, abuse, harassment, or other harm;
• probe for another person's account or private result;
• circumvent usage, safety, authentication, or payment controls;
• overload, disrupt, reverse engineer, or misuse the service; or
• treat content inside an upload as instructions for SecondLook to execute.

Subscriptions, renewal, and cancellation

When paid enrollment is available, Pro is one monthly subscription for the allowance shown at checkout and on the pricing page. It renews automatically through Stripe until canceled. There are no automatic overage charges, and unused analyses do not roll over.

Cancel through Stripe's Customer Portal. A scheduled cancellation stops the next renewal and keeps Pro access through the current paid period. Deleting the SecondLook account ends the associated subscription as part of deletion and may end access immediately. A past-due, unpaid, expired, canceled, or otherwise ineligible subscription receives Free access under the trusted account state.

Cancellation and account deletion do not automatically create a refund. Review the separate cancellation and refund policy.

Suspension and termination

SecondLook may limit, suspend, or end access when reasonably needed to protect users or the service, investigate suspected misuse, comply with law, address payment failure, or enforce these terms. Notice or an explanation will be provided when practical, but immediate protective action may be necessary. Suspension or termination does not automatically create a refund, and rights required by law still apply.

Data, providers, and retained records

The privacy page explains what SecondLook sends to OpenAI, saves in Supabase, and entrusts to Stripe and hosting providers. OpenAI request storage is disabled with store: false, but that is not Zero Data Retention. Account deletion or a refund does not promise deletion of provider records, infrastructure backups, or financial records that Stripe or another provider must keep for legal, safety, fraud-prevention, or operational reasons.

Optional feedback

The first-check survey and unsafe-guidance report are optional. Do not put an original message, upload, analysis text, name, link, contact detail, password, account number, or financial information in the comment field. Feedback does not replace independent verification or emergency, financial, legal, or fraud-reporting channels.

Availability and beta changes

The beta has no uptime or response-time guarantee. Features, supported inputs, safeguards, allowances, pricing, and these draft terms may change as the service is tested. Material changes will be posted before they take effect when practical; urgent security, provider, or legal changes may take effect sooner. Continued access is not guaranteed, and paid changes will not be represented as retroactive consent.

Request help without sending private evidence

For account, billing, cancellation, or refund help, email support@secondlookassist.com. The beta team reviews messages as availability permits. This is not 24/7 support, and no response, resolution, or refund timeline is guaranteed.

Send only a short description of the issue and non-sensitive dates or page names that help explain it. Do not email a suspicious message, screenshot, uploaded document, analysis result, sign-in link, password, authentication token, full invoice, card or bank information, or identity document.